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FAQ's / Contact

Hello there, we look forward to hearing from you! For faster checkout, we highly recommend creating an account. 

SHOE QUESTIONS

How do I determine which size to purchase for my child?
Please measure your child's foot from heel to big toe before purchasing and compare it to our shoe size chart. Our shoes run true to size, with room to grow based on American baby and toddler shoe sizes. If your child is in-between sizes, we recommend going with a larger size in our soft-soled shoes.
How do I clean my shoes?
We recommend spot cleaning as needed.
My elastic piece that has been sewn together is sticking out of the side of my shoes, what can I do about this?
Pull the opposing side of the elastic it will pull through to the center of the shoe. 

The leather looks different from shoe to shoe, is this normal?
Yes! We use the same color lot for each shoe, however some hides have a slight variance in the color and your shoes may look a little different.  Once they are worn a couple of times, they will start to even out.

Is there a left and right shoe?
Yes! For ultimate comfort we have designed a left and right shoe.

ORDER QUESTIONS

If you are sold out of one size of shoe can I buy another size of the same shoe and exchange it later?
We do not recommend buying the incorrect size to exchange for an out of stock size because sometimes we do not restock certain styles of shoes once they sell out.

Where is my order?
Thank you so much for your order! You can check your order status here. Please allow at least 3-5 business days before your order is ready to be shipped. Once your order has shipped, you will receive a confirmation email with your tracking number on it. That confirmation email and all correspondence from us will go through the email that you used when you ordered, so please check that email’s inbox and spam folder.

What is your exchange or refund policy?
Our refund policy can be found on our policy page

Can you change my order before it has shipped?
Unfortunately we do not have the ability to change your order after it is placed (for example, we can't change size). However, we can cancel your order so you can order the correct item or we can exchange it after it has shipped.

Why do I have to pay to pick up my package?

When you order merchandise from another country, you are required to pay customs to bring that item into the country, it is your country’s sales tax.

WHOLESALE

Do you wholesale your shoes?
If you are interested in stocking iLew Shoes we would love to hear from you, please email us ilewshoes@gmail.com for more information.