Hello there, we look forward to hearing from you! For faster checkout, we highly recommend creating an account.
The leather looks different from shoe to shoe, is this normal?
Yes! We use the same color lot for each shoe, however some hides have a slight variance in the color and your shoes may look a little different. Once they are worn a couple of times, they will start to even out.
Is there a left and right shoe?
Yes! For ultimate comfort we have designed a left and right shoe.
If you are sold out of one size of shoe can I buy another size of the same shoe and exchange it later?
We do not recommend buying the incorrect size to exchange for an out of stock size because sometimes we do not restock certain styles of shoes once they sell out.
Where is my order?
Thank you so much for your order! You can check your order status here. Please allow at least 3-5 business days before your order is ready to be shipped. Once your order has shipped, you will receive a confirmation email with your tracking number on it. That confirmation email and all correspondence from us will go through the email that you used when you ordered, so please check that email’s inbox and spam folder.
What is your exchange or refund policy?
Our refund policy can be found on our policy page.
Can you change my order before it has shipped?
Unfortunately we do not have the ability to change your order after it is placed (for example, we can't change size). However, we can cancel your order so you can order the correct item or we can exchange it after it has shipped.
When you order merchandise from another country, you are required to pay customs to bring that item into the country, it is your country’s sales tax.
Do you wholesale your shoes?
If you are interested in stocking iLew Shoes we would love to hear from you, please email us email@example.com for more information.