We are certain you will be delighted with your purchase. However, if you are unsatisfied please let us know, and we will happily address your concern. Emails for returns should be sent to email@example.com.
RETURN & REFUND POLICY
We will gladly refund an unworn pair of shoes with it's original shoe packaging within 30 days of purchase date. If you would like to schedule a return, please email our team at firstname.lastname@example.org to arrange return. Your refund will be issued in the original payment method. Items returned after 30 days will qualify for an exchange or store credit.
We will gladly exchange an unworn pair of shoes in it's original shoe packaging within 30 of purchase date. If you would like to schedule an exchange, please email our us at email@example.com. Please note we have a small shipping charge for the exchanged items to be shipped to you.
Orders are shipped Monday-Friday, excluding holidays.
The address that we ship to is your PAYPAL ADDRESS. Please make sure that the address within your Paypal account is your shipping address. The customer is responsible for ensuring we have the correct address prior to shipping. We always ship to the shipping address supplied at the time of checkout and are not responsible for packages delivered to an incorrect address.
Please make sure your color selection, size, and PayPal address are correct before you purchase! Once orders are placed we are unable to change them. We will process and ship your order within 2-3 business days of placement.
All international purchases are final. International orders may be subject to duties and/or taxes, they are the responsibility of the customer upon delivery.
Thank you so much for your purchase!
The small iLew Shoes Team